Team Lead, Customer Success, Investment Banking

LSEG

Toronto, Canada
Base: cad 130,400 – 157,500; bonus/equity: not spe...
Customer success expertise
Leadership experience
Commercial acumen
The Customer Success Team Leader will mentor and guide a high-performing group of CSMs, enhancing their skills and client outcomes

Job Summary

  • The Customer Success Team Leader will mentor and guide a high-performing group of CSMs, enhancing their skills and client outcomes.
  • This role involves managing a strategic portfolio to ensure retention, satisfaction, and growth.
  • LSEG values innovation, quality, and continuous improvement, fostering a collaborative culture.

Matching Summary

The Customer Success Team Leader will mentor and guide a high-performing group of CSMs, enhancing their skills and client outcomes.

Salary

Base: CAD 130,400 – 157,500; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Customer Success expertise
  • Leadership experience
  • Commercial acumen

Nice-to-have

  • Familiarity with Investment Banking workflow
  • Strong communication skills
  • Ability to mentor and coach

Key Requirements

  • 3+ years in Customer Success
  • Experience leading or mentoring CSMs
  • Familiarity with LSEG product portfolio

Work Rights

Not specified

Tailored Resume

Cover Letter