Syneos Health is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success
Job Summary
Syneos Health is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success.
Every role within Corporate is vital to furthering our vision of Shortening the Distance from Lab to Life®.
We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
Matching Summary
Syneos Health is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success.
Skills & Requirements
Must-have
Respond to customer support inquiries
Develop knowledge based on inquiries
Support new projects for clinical systems
Participate in testing and validation
Run and disseminate routine reports
Respond to ad hoc metrics requests
Deliver prompt and efficient user support
Investigate and resolve data discrepancies
Develop and maintain training materials
Respond to Service Desk tickets
Use customer-oriented communication skills
Exercise critical thinking and problem-solving
Nice-to-have
Accelerate customer success
Translate insights into outcomes
Work together as one team
Passionate about developing people
Commitment to Total Self culture
Embrace diversity of thoughts and backgrounds
Key Requirements
Proficient in assigned solutions
Understanding of system capabilities and data
Experience with clinical system or reporting support
Ability to collaborate on requested solutions
Experience with user support and issue resolution
Experience in developing training materials
Minimal, non-routine travel may be required (up to 10%)