Support customers by utilising your networking skills to troubleshoot complex issues via email and video conferencing
Job Summary
Support customers by utilising your networking skills to troubleshoot complex issues via email and video conferencing.
As a Technical Support Engineer, your primary responsibility will be to provide exceptional support experiences to a wide range of technical and security-focused audiences.
At Rapid7, our vision is to create a secure digital world for our customers, our industry, and our communities.
Matching Summary
Support customers by utilising your networking skills to troubleshoot complex issues via email and video conferencing.
Skills & Requirements
Must-have
Networking skills for troubleshooting
Administering multiple operating systems
Log analysis methods with regex
Troubleshooting network architecture
Customer issue accountability
Problem-solving complex technical issues
Nice-to-have
Passion for customer experiences
Continuous learning and development
Subject matter expert in InsightVM
Innovative workflow creation
Collaboration with Engineering and Product teams
Key Requirements
Demonstrable experience administering multiple operating systems
Understanding of log analysis methods
Fundamental knowledge of troubleshooting
Understanding of network architecture
Ability to take accountability for customer issues
Proactively seeking feedback and learning opportunities
Communicating clearly with technical and non-technical audiences