Customer Banking Specialist - Goondiwindi

CommBank

Goondiwindi, Australia
Exceptional customer service delivery
In-depth customer conversations
Process credit product applications
Deliver a seamless banking experience to over 10 million personal and small business customers

Job Summary

  • Deliver a seamless banking experience to over 10 million personal and small business customers.
  • Support customers with enquiries, account maintenance, and credit product applications, while identifying their overall banking needs.
  • Assist customers with everyday banking needs and complaints via telephone or other digital channels in a contact centre environment after 1pm.

Matching Summary

Deliver a seamless banking experience to over 10 million personal and small business customers.

Skills & Requirements

Must-have

  • Exceptional customer service delivery
  • In-depth customer conversations
  • Process credit product applications
  • Provide banking solutions
  • Work in a busy retail environment

Nice-to-have

  • Financial services experience
  • Articulate financial terms clearly
  • Ask the right questions
  • Act with integrity
  • Improve financial wellbeing

Key Requirements

  • Proven experience delivering exceptional Customer Service
  • Excellent communication skills
  • Ability to work in a busy, commercial and driven retail environment

Work Rights

Not specified

Tailored Resume

Cover Letter