Cardinal Health is seeking a Senior Analyst to provide support and administration for the Genesys Cloud CX platform, focusing on customer service and technical documentation. The ideal candidate should have at least two years of relevant experience, strong communication skills, and familiarity with telephony systems
Job Summary
The role involves delivering excellent customer service to resolve issues regarding the Genesys Cloud CX platform.
Candidates must create and update technical documentation and knowledge base articles to assist internal teams and customers.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience, and background.
Matching Summary
Match Score: 85
Cardinal Health is seeking a Senior Analyst to provide support and administration for the Genesys Cloud CX platform, focusing on customer service and technical documentation. The ideal candidate should have at least two years of relevant experience, strong communication skills, and familiarity with telephony systems.
Skills & Requirements
Must-have
2+ years Genesys Cloud CX support experience
Strong English communication skills
Analytical problem-solving abilities
Nice-to-have
Inclusive workplace values diversity
Experience with VoIP and SIP terminology
Ability to work in multi-cultural environment
Key Requirements
Bachelor's Degree or equivalent work experience
Genesys Cloud Professional or Developer certifications (Desired)
Troubleshooting experience in contact center environment