Sr. Specialist - Member

Texas Dow Employees Credit Union

Not specified; not specified; not specified
**
3+ years member service experience
Complex loan and account processing
Proactive outbound phone outreach
** Texas Dow Employees Credit Union is seeking a Sr. Specialist - Member to enhance member relationships through proactive outreach and provide comprehensive banking solutions. The ideal candidate will have extensive experience in member service, banking, and lending, focusing on delivering exceptional service and solving complex member issues. **

Job Summary

  • The role focuses on creating a memorable member experience by cultivating relationships through proactive outreach across multiple channels.
  • Employees are responsible for processing complex new accounts, loan requests, and modifications while educating members on digital solutions.
  • The position requires achieving personal sales goals by cross-selling products and providing world-class service to meet financial needs.

Matching Summary

Match Score: 75

** Texas Dow Employees Credit Union is seeking a Sr. Specialist - Member to enhance member relationships through proactive outreach and provide comprehensive banking solutions. The ideal candidate will have extensive experience in member service, banking, and lending, focusing on delivering exceptional service and solving complex member issues. **

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • 3+ years Member Service experience
  • Complex loan and account processing
  • Proactive outbound phone outreach
  • Consultative sales approach
  • Mobile and online banking education

Nice-to-have

  • Coaching and guidance for team members
  • Community development participation
  • Problem-solving with empathy
  • Innovative solution generation

Key Requirements

  • High School Diploma required
  • 3+ years in banking or lending
  • Additional training in banking/loans required
  • Saturday hours availability required

Work Rights

Not specified

Tailored Resume

Cover Letter