Technical Service Desk Agent In Salt Lake City, Ut

Unisys

Salt Lake City, Utah, US
Onsite (3 days a week)
Level 3 support experience for ms office
Experience with ms exchange and windows networks
Working knowledge of data and voice network concepts
Unisys is seeking a Technical Service Desk Agent for their Salt Lake City location, responsible for providing first-level support to clients regarding software, hardware, and network issues. The ideal candidate will have experience in IT service delivery and customer service, with a focus on resolving issues quickly and efficiently

Job Summary

  • This role involves providing fast, efficient, and friendly customer service to resolve software, hardware, and network operations difficulties.
  • Unisys offers an outstanding benefits package featuring unlimited paid time off, a 401(k) match, and comprehensive healthcare.
  • Candidates must be willing to work onsite three days a week and possess relevant IT qualifications or equivalent experience.

Matching Summary

Match Score: 85

Unisys is seeking a Technical Service Desk Agent for their Salt Lake City location, responsible for providing first-level support to clients regarding software, hardware, and network issues. The ideal candidate will have experience in IT service delivery and customer service, with a focus on resolving issues quickly and efficiently.

Skills & Requirements

Must-have

  • Level 3 support experience for MS Office
  • Experience with MS Exchange and Windows networks
  • Working knowledge of data and voice network concepts
  • Willingness to work onsite 3 days per week

Nice-to-have

  • High level of first contact resolution focus
  • Ability to become multi-skilled as workload changes
  • Championing process efficiencies and change implementation

Key Requirements

  • High School diploma preferred
  • 2-4 years of related experience
  • 6 months IT Service Desk experience
  • 6 months Level 3 support experience
  • Eligible for US export control authorizations

Work Rights

Must be eligible for required US Government authorizations

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