Sky Service Distribution - Sme-sky Channel-contact Centre Inbound

Kotak Mahindra Bank Ltd

Thane, Maharashtra, India
**
Prior contact center experience required
In-depth knowledge of distribution liabilities
Fluency in english language required
** Kotak Mahindra Bank Ltd is seeking a Sky Service Distribution SME for their contact center in Thane, Maharashtra. The role involves managing inbound customer inquiries related to Sky Channel services, requiring expertise in distribution and retail liabilities, alongside providing exceptional customer service. **

Job Summary

  • This role involves handling inbound customer calls to provide excellent service and expert guidance on Sky Channel services.
  • The position requires maintaining a thorough understanding of distribution and retail liabilities while collaborating with sales and operations teams.
  • Candidates must uphold company values, ensure regulatory compliance, and document complex issues for prompt resolution.

Matching Summary

Match Score: 75

** Kotak Mahindra Bank Ltd is seeking a Sky Service Distribution SME for their contact center in Thane, Maharashtra. The role involves managing inbound customer inquiries related to Sky Channel services, requiring expertise in distribution and retail liabilities, alongside providing exceptional customer service. **

Skills & Requirements

Must-have

  • Prior contact center experience required
  • In-depth knowledge of distribution liabilities
  • Fluency in English language required

Nice-to-have

  • Proficiency in additional languages
  • Proactive attitude towards service
  • Strong problem-solving abilities

Key Requirements

  • Bachelor's Degree required
  • Experience in customer support roles
  • Knowledge of CRM software systems

Work Rights

Not specified

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