Qa Specialist - Pharma Complaints, Fixed-term (1 Year)

Johnson & Johnson

Schaffhausen, Switzerland
Hybrid
Customer complaint investigations
Root cause analysis and risk assessments
Regulatory compliant documentation
In this role, you will investigate product quality concerns based on customer complaints and ensure that all complaint‑related activities are conducted in a compliant, structured, and timely manner

Job Summary

  • In this role, you will investigate product quality concerns based on customer complaints and ensure that all complaint‑related activities are conducted in a compliant, structured, and timely manner.
  • You will collaborate with cross‑functional experts to perform root cause analysis, assess risks, and contribute to continuous improvement activities across the site.
  • Johnson & Johnson provides an inclusive work environment respecting diversity and dignity, and supports candidates throughout the hiring process to ensure a clear, fair, and respectful experience.

Matching Summary

In this role, you will investigate product quality concerns based on customer complaints and ensure that all complaint‑related activities are conducted in a compliant, structured, and timely manner.

Skills & Requirements

Must-have

  • Customer complaint investigations
  • Root cause analysis and risk assessments
  • Regulatory compliant documentation
  • Cross-functional collaboration
  • CAPA investigations
  • Product quality concern evaluation

Nice-to-have

  • Statistical applications knowledge
  • Auditing practices experience
  • Continuous improvement activities
  • Strong decision-making abilities
  • Investigative and analytical skills
  • Effective communication in English

Key Requirements

  • Master’s degree or PhD in relevant sciences
  • Minimum 1 year quality experience preferred
  • Strong written and verbal English skills

Work Rights

Not specified

Tailored Resume

Cover Letter