Customer Service Officer

Apex Group

Wollongong, Australia
Competitive remuneration commensurate with skills;...
Detailed technical knowledge of superannuation fund administration
Thorough knowledge of defined benefit scheme rules
Ability to comprehend extensive scheme knowledge
This role offers an opportunity to provide accurate information to customers in accordance with governing legislation and policies

Job Summary

  • This role offers an opportunity to provide accurate information to customers in accordance with governing legislation and policies.
  • The successful candidate must grasp, retain, and package key information to ensure positive outcomes for members.
  • Employees will benefit from competitive remuneration, training opportunities, and the chance to be part of a large global business.

Matching Summary

This role offers an opportunity to provide accurate information to customers in accordance with governing legislation and policies.

Salary

Competitive remuneration commensurate with skills; Covered by enterprise agreement; Not specified

Skills & Requirements

Must-have

  • Detailed technical knowledge of superannuation fund administration
  • Thorough knowledge of Defined Benefit scheme rules
  • Ability to comprehend extensive scheme knowledge
  • Effective communication via telephone and email
  • Mental agility for rapid problem solving

Nice-to-have

  • Previous experience in insurance or superannuation industry
  • Resilient nature with coping methods for confrontations
  • Collaborative team environment work style
  • Empathetic assistance and rapport building skills

Key Requirements

  • RG 146 certification mandatory or aptitude to complete
  • Maintenance of SuperCPD points once accredited
  • Technical understanding of Apex Superannuation Administration Services schemes
  • Knowledge of relevant superannuation legislation

Work Rights

Not specified

Tailored Resume

Cover Letter