Conversation Designer/analyst – Chatbot & Digital Experience Using Ai

Bankwest

Conversation design experience
Multi-turn conversational flows
Ai chatbot
Design natural, human-centred conversations for the Bankwest Bee chatbot to make banking simpler for millions of customers

Job Summary

  • Design natural, human-centred conversations for the Bankwest Bee chatbot to make banking simpler for millions of customers.
  • Define how the chatbot understands context, guides customers, and maintains a clear, consistent voice using LLM and Generative AI.
  • Run experiments, test ideas, and iterate based on user behaviour and insights to continuously improve accuracy and experience.

Matching Summary

Design natural, human-centred conversations for the Bankwest Bee chatbot to make banking simpler for millions of customers.

Skills & Requirements

Must-have

  • Conversation design experience
  • Multi-turn conversational flows
  • AI chatbot
  • LLM behaviour
  • Generative AI features
  • Systems thinking

Nice-to-have

  • Collaborative spirit
  • Low-code solutions
  • Data modelling best practices
  • ALM and DevOps familiarity

Key Requirements

  • Required experience in conversation design or interaction design
  • Proven ability to design multi-turn, goal-driven conversational journeys
  • Comfort navigating ambiguity
  • Experience working with UX designers, product managers, and engineers
  • Background in chatbots, virtual assistants, or AI-driven products

Work Rights

Not specified

Tailored Resume

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