Customer Service Representative

Penn State

University Park, PA, US
Base: $31,600.00 - $45,800.00 (reflective of 100% ...
Hybrid
Strong customer service skills
Ability to stand for extended periods
Detail-oriented communication
The primary role involves interacting with students to greet them, resolve test issues, and monitor in-progress testing at the Pollock Testing Center

Job Summary

  • The primary role involves interacting with students to greet them, resolve test issues, and monitor in-progress testing at the Pollock Testing Center.
  • This is a 75% full-time equivalency position with full Penn State benefits, including a generous tuition discount for employees and their families.
  • Successful candidates must be able to follow strict testing policies, handle prohibited items, and provide guidance on check-in processes.

Matching Summary

The primary role involves interacting with students to greet them, resolve test issues, and monitor in-progress testing at the Pollock Testing Center.

Salary

Base: $31,600.00 - $45,800.00 (reflective of 100% FTE); Bonus/Equity: Not specified; Benefits: Comprehensive medical, dental, vision, retirement, paid time off, 75% tuition discount

Skills & Requirements

Must-have

  • Strong customer service skills
  • Ability to stand for extended periods
  • Detail-oriented communication

Nice-to-have

  • Experience with diverse populations
  • Flexibility for evening shifts
  • Willingness to learn new software

Key Requirements

  • GED or High School diploma
  • Authorization to work in the U.S.
  • Successful background check completion

Work Rights

Must be authorized to work in the U.S.

Tailored Resume

Cover Letter