Itsm Administrator I

State of Oklahoma

Oklahoma City, OK, US
Up to $65,000 annually based on education + experi...
1-2 years itsm platform experience
Help desk or service desk background
Ticket lifecycle management

Salary

Up to $65,000 annually based on education and experience; Not specified; Generous leave including 15 days vacation, 15 days sick leave, and 11 paid holidays

Skills & Requirements

Must-have

  • 1-2 years ITSM platform experience
  • Help Desk or Service Desk background
  • Ticket lifecycle management
  • User access validation
  • Sub-production environment testing

Nice-to-have

  • ServiceNow Certified System Administration
  • Creating user guides and video walkthroughs
  • Continuous improvement initiatives
  • Knowledge base article maintenance

Key Requirements

  • 1-2 years hands-on ITSM platform experience
  • 1-2 years Help Desk or Service Desk experience
  • ServiceNow CSA certification preferred

Work Rights

Not specified

Tailored Resume

Cover Letter