Technical Support Specialist Fusion 360 (german Speaking)
AUTODESK TLV
Kraków, Poland
Fusion 360
3d cad/cam/cae
Troubleshooting and analytical skills
Respond to support requests via multiple channels (chat, phone, web, online forums, and other channels) and adhere to documented processes
Job Summary
Respond to support requests via multiple channels (chat, phone, web, online forums, and other channels) and adhere to documented processes.
Assist in the fundamental development and maintenance of internal knowledge base quality, via the Knowledge Centered Support (KCS) methodology.
Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies.
Matching Summary
Respond to support requests via multiple channels (chat, phone, web, online forums, and other channels) and adhere to documented processes.
Skills & Requirements
Must-have
Fusion 360
3D CAD/CAM/CAE
Troubleshooting and analytical skills
German language proficiency
English language proficiency
Nice-to-have
Customer experience passion
Building strong relationships
Team player
Knowledge Centered Support (KCS)
Key Requirements
Bachelor's degree or Diploma
3 years of product experience
Very good verbal and written English
Very good verbal and written German
Ability to understand and convey complex technical details