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Fairmont Hotel Macdonald is seeking a full-time Reservations Agent to provide exceptional service and administrative support. The ideal candidate will possess strong interpersonal skills and a passion for hospitality, ensuring a seamless guest experience.
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Job Summary
The role involves providing professional, friendly, and engaging service while managing room reservations and group blocks for a prestigious luxury hotel.
Employees will maximize revenue by upselling guestrooms and recommending hotel facilities while maintaining accurate payment information.
The company offers a comprehensive benefits package including mental health support, a defined contribution pension plan, and global travel discounts.
Matching Summary
Match Score: 75
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Fairmont Hotel Macdonald is seeking a full-time Reservations Agent to provide exceptional service and administrative support. The ideal candidate will possess strong interpersonal skills and a passion for hospitality, ensuring a seamless guest experience.
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Skills & Requirements
Must-have
Customer service experience required
Microsoft Office proficiency required
Ability to work under pressure
Nice-to-have
Previous hotel industry experience preferred
Property management system knowledge
Strong problem-solving abilities
Key Requirements
Must be legally eligible to work in Canada
Service focused personality essential
Computer literate with strong Microsoft Office skills