Patient Safety & Resolution Specialist - Risk Management - Full Time 8 Hour Days (exempt) (non-union)
Keck Medicine of USC
Los Angeles, California, United States
Base: $81,120.00 - $133,010.00; bonus/equity: not ...
Conduct structured adverse event investigations
Draft high-quality grievance and crp communications
Manage claims intake and insurer reporting
The role supports Keck Medicine of USC's systemwide approach to patient harm response and grievance management
Job Summary
The role supports Keck Medicine of USC's systemwide approach to patient harm response and grievance management.
The specialist is responsible for conducting structured investigations into adverse events and drafting compassionate responses to patients and families.
This position requires managing litigation support activities including processing subpoenas and coordinating with outside counsel.
Matching Summary
The role supports Keck Medicine of USC's systemwide approach to patient harm response and grievance management.
Salary
Base: $81,120.00 - $133,010.00; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Conduct structured adverse event investigations
Draft high-quality grievance and CRP communications
Manage claims intake and insurer reporting
Process subpoenas and legal discovery requests
Interpret CMS and state regulatory requirements
Nice-to-have
Experience in academic medical center environment
Knowledge of ASHRM best practices
Familiarity with just culture frameworks
Strong emotional intelligence for sensitive interactions
Ability to synthesize complex clinical information
Key Requirements
Bachelor's degree in Legal, Compliance, Healthcare Administration, or related field
5 years experience in healthcare risk management or patient relations
Fire Life Safety Training (LA City) required within 30 days of hire