Support Analyst, Portfolio Managment Systems

FactSet

Technical support for pms users
Investigate and resolve complex challenges
Execute technical issue triage
Provide hands-on technical support for PMS users, investigating and resolving complex challenges across trading, trade lifecycle, P&L, and reporting

Job Summary

  • Provide hands-on technical support for PMS users, investigating and resolving complex challenges across trading, trade lifecycle, P&L, and reporting.
  • Build positive relationships with clients, external counterparties, and internal partners, ensuring smooth onboarding experiences and timely support responses.
  • Work closely with QA, Development, and Product teams, providing detailed feedback on feature enhancements and helping test major releases.

Matching Summary

Provide hands-on technical support for PMS users, investigating and resolving complex challenges across trading, trade lifecycle, P&L, and reporting.

Skills & Requirements

Must-have

  • Technical support for PMS users
  • Investigate and resolve complex challenges
  • Execute technical issue triage
  • Client and broker engagement
  • Maintain system documentation
  • Collaborate with QA, Development, Product

Nice-to-have

  • Data-driven insights for improvement
  • Proactive client communication
  • Knowledge sharing sessions
  • Advocate for client needs

Key Requirements

  • Bachelor's degree required
  • 3-5 years relevant experience
  • Familiarity with portfolio management systems
  • Understanding of financial industry

Work Rights

Not specified

Tailored Resume

Cover Letter