Customer Support Specialist, Enrollments

rippling

Remote, , US
Base: 23.49 usd ph (us tier 2); base: 22.19 usd ph...
Remote
Customer support in us benefits domain
Knowledge of section 125, cobra, hipaa compliance
Troubleshooting saas product issues
Rippling provides a unified platform to manage HR, IT, and Finance systems for businesses worldwide

Job Summary

  • Rippling provides a unified platform to manage HR, IT, and Finance systems for businesses worldwide.
  • The Customer Support team is dedicated to delivering expert guidance and swift resolutions to customers across multiple time zones.
  • Rippling fosters a collaborative environment with ongoing training and professional development opportunities.

Matching Summary

Rippling provides a unified platform to manage HR, IT, and Finance systems for businesses worldwide.

Salary

Base: 23.49 USD per hour (US Tier 2); Base: 22.19 USD per hour (US Tier 3); Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Customer support in US benefits domain
  • Knowledge of Section 125, COBRA, HIPAA compliance
  • Troubleshooting SaaS product issues
  • Responding via email, chat, video conferencing
  • Using CRM systems for documentation
  • Working Pacific or Mountain timezone hours

Nice-to-have

  • Collaborative and supportive team environment
  • Commitment to continuous learning
  • Passion for problem-solving
  • Ability to work under time constraints
  • Providing exceptional customer service

Key Requirements

  • Bachelor's degree
  • 1-4 years customer support experience in US benefits
  • Excellent written and verbal English communication
  • Residency in Pacific or Mountain timezone state
  • Ability to work 9am to 6pm PST shift

Work Rights

Must reside in Pacific or Mountain timezone state

Tailored Resume

Cover Letter