Principal Product Manager, It Service Management

Workday

Fully remote
12+ years servicenow platform experience
Itil foundation certification required
Full lifecycle development for customizations
The role involves shaping the business user experience and increasing platform adoption across the enterprise as a strategic partner

Job Summary

  • The role involves shaping the business user experience and increasing platform adoption across the enterprise as a strategic partner.
  • Candidates will lead end-to-end business analysis from discovery workshops to detailed requirements to deliver measurable business value.
  • Workday offers a flexible work approach requiring at least half of the time each quarter to be spent in-office or in the field.

Matching Summary

The role involves shaping the business user experience and increasing platform adoption across the enterprise as a strategic partner.

Skills & Requirements

Must-have

  • 12+ years ServiceNow platform experience
  • ITIL Foundation Certification required
  • Full lifecycle development for customizations
  • Strategic advisor to business stakeholders
  • End-to-end business analysis expertise

Nice-to-have

  • ServiceNow Admin Certification preferred
  • Experience with PagerDuty integration
  • Strong focus on user-centric approach
  • Proven track record in process reengineering
  • Ability to work independently in fast-paced environment

Key Requirements

  • Minimum 12+ years of ServiceNow experience
  • ITIL Foundation Certification
  • Bachelor's degree in Computer Science or related field
  • Experience with ITSM and ITIL practices

Work Rights

Not specified

Tailored Resume

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