Account Management Team Lead - Noram

Cloudbeds

Florida, United States
Base: $83,000-$123,000 annually; bonus/equity: not...
On-site
3+ years hospitality or hospitality tech experience
2+ years leading customer success or account management teams
Deep understanding of hotel operations and pms systems
This role serves as the strategic backbone for a diverse, completely remote team of Account Managers dedicated to North American customers

Job Summary

  • This role serves as the strategic backbone for a diverse, completely remote team of Account Managers dedicated to North American customers.
  • The successful candidate will coach the team on platform knowledge, industry trends, and consultative advisory best practices to improve retention.
  • Cloudbeds offers a fully remote culture with benefits including monthly wellness Fridays, full paid parental leave, and a home office stipend.

Matching Summary

This role serves as the strategic backbone for a diverse, completely remote team of Account Managers dedicated to North American customers.

Salary

Base: $83,000-$123,000 annually; Bonus/Equity: Not specified; Benefits: Remote first, PTO, wellness Fridays, parental leave, home office stipend

Skills & Requirements

Must-have

  • 3+ years hospitality or hospitality tech experience
  • 2+ years leading customer success or account management teams
  • Deep understanding of hotel operations and PMS systems
  • Strong analytical skills with Salesforce and Zendesk
  • Experience managing escalations and high-stakes retention

Nice-to-have

  • SaaS platform user experience in hospitality
  • Prior leadership role in hospitality technology company
  • Consultative advisory best practices knowledge
  • Cross-functional collaboration with Product and Marketing
  • Remote work environment adaptability

Key Requirements

  • 3+ years hospitality/hospitality tech experience
  • 2+ years people management experience
  • Proficiency in Salesforce and Zendesk reporting
  • Proven track record in customer retention strategies

Work Rights

Not specified

Tailored Resume

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