Specialist - Service Management

Accelya

Hybrid
5+ years service management experience
Hands-on ai tools like claude or github copilot
Api integration knowledge (xml/json)
Accelya is seeking a Specialist in Service Management with expertise in AI-driven onboarding and support processes for the airline industry. The ideal candidate should have a strong background in service management, API integration, and AI tools, along with excellent communication skills

Job Summary

  • The role involves designing AI agents to accelerate partner onboarding and reduce dependency on manual support.
  • Candidates will develop intelligent triage systems to classify incidents and suggest root causes using AI pattern recognition.
  • Accelya offers a dynamic multicultural environment with flexible hybrid working hours for industry veterans and innovators.

Matching Summary

Match Score: 85

Accelya is seeking a Specialist in Service Management with expertise in AI-driven onboarding and support processes for the airline industry. The ideal candidate should have a strong background in service management, API integration, and AI tools, along with excellent communication skills.

Skills & Requirements

Must-have

  • 5+ years Service Management experience
  • Hands-on AI tools like Claude or GitHub Copilot
  • API integration knowledge (XML/JSON)
  • Incident and triage workflow expertise
  • Experience building AI copilots

Nice-to-have

  • NDC or airline domain experience
  • Strong stakeholder alignment skills
  • Flexible hybrid working environment
  • Multicultural team collaboration

Key Requirements

  • Bachelor's degree in Computer Science or related field
  • 5+ years in Service Management or Support environments
  • Proficiency with Jira, Zendesk, or ServiceNow

Work Rights

Not specified

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