Senior Officer, Corporate Client Service

UNITED OVERSEAS BANK LIMITED

D01 Cecil, Singapore
Sgd 3,000 - 5,000 / monthly pm
**
Customer service delivery
Call and email handling
Confidentiality of customer data
** The job posting is for a Senior Officer in Corporate Client Service at United Overseas Bank Limited in Singapore. The role focuses on delivering exceptional customer service, resolving issues, and ensuring compliance with banking standards. **

Job Summary

  • Ensures highest standard of service delivery to our customers by monitoring and responding to various communication channels including calls, emails, and social media.
  • Resolves customer complaints and problems to the satisfaction of the customer while maintaining confidentiality and adhering to group compliance standards.
  • Keeps knowledge up-to-date through trainings, meetings, and staying informed about current banking issues and competitor innovations.

Matching Summary

Match Score: 75

** The job posting is for a Senior Officer in Corporate Client Service at United Overseas Bank Limited in Singapore. The role focuses on delivering exceptional customer service, resolving issues, and ensuring compliance with banking standards. **

Salary

SGD 3,000 - 5,000 / Monthly

Skills & Requirements

Must-have

  • customer service delivery
  • call and email handling
  • confidentiality of customer data
  • complaint resolution
  • use of technology and system tools
  • knowledge management participation
  • operational compliance standards

Nice-to-have

  • positive CAN-DO attitude
  • pleasant voice and communication skills
  • analytical skills with numbers
  • resourceful and proactive
  • team player in fast-paced environment
  • good work etiquette

Key Requirements

  • Degree or Diploma in any discipline
  • Experience in Call Centre, Banking or Customer Service environment
  • Proficient in MS Office applications

Work Rights

Not specified

Tailored Resume

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