You will provide high level strategic and tactical insight to identify, prioritise, and drive improvement initiatives, delivering innovative solutions for the business
Job Summary
You will provide high level strategic and tactical insight to identify, prioritise, and drive improvement initiatives, delivering innovative solutions for the business.
Key responsibilities include delivering industry-leading insight, conducting insight reviews through advanced analytics, and using sophisticated predictive modeling to drive improvement.
Benefits include a competitive basic salary, medical aid, provident fund, group life, funeral, and disability benefit, and an annual performance incentive.
Matching Summary
You will provide high level strategic and tactical insight to identify, prioritise, and drive improvement initiatives, delivering innovative solutions for the business.
Skills & Requirements
Must-have
Advanced analytics and statistical modeling
Data manipulation and SQL
Customer satisfaction and loyalty methodologies
Root cause analysis of data sets
Insight generation for stakeholders
Nice-to-have
Client-specific needs adaptation
Emerging technologies and approaches
Mentoring junior analysts
Evidence-based decision-making
Key Requirements
2 years' experience in data science
Experience in a contact centre environment
Grade 12 / Matric qualification
Experience with programming tools like Python, SQL, R