As a Dispute Claim Specialist you will play a key role in supporting injured workers throughout the dispute resolution process, providing an empathetic customer experience
Job Summary
As a Dispute Claim Specialist you will play a key role in supporting injured workers throughout the dispute resolution process, providing an empathetic customer experience.
You will undertake ongoing reviews in relation to entitlements, payments and medical expenses.
EML provides career opportunities and great employee benefits, including a diverse and collaborative team culture and flexibility to work from home.
Matching Summary
As a Dispute Claim Specialist you will play a key role in supporting injured workers throughout the dispute resolution process, providing an empathetic customer experience.
Skills & Requirements
Must-have
Dispute resolution process support
Empathetic customer experience delivery
Ongoing reviews of entitlements and payments
Timely resolution of matters
Nice-to-have
Strong customer relationships
Learning culture
Long-term career opportunities
Key Requirements
Strong and empathetic customer service focus
Excellent written and verbal communication skills
Exceptional organisational and time management skills