Manage a portfolio of high-touch customers by serving as their day-to-day contact for questions and issues via phone calls, emails, and in-person meetings
Job Summary
Manage a portfolio of high-touch customers by serving as their day-to-day contact for questions and issues via phone calls, emails, and in-person meetings.
Promote the adoption of Compass technology and adjacent services by providing customers with 1:1 support, strategic recommendations, and group training sessions.
Provide essential marketing support by answering questions, creating collateral from templates including listing presentations and postcards, and being the liaison to marketing specialists for more complex support requests.
Matching Summary
Manage a portfolio of high-touch customers by serving as their day-to-day contact for questions and issues via phone calls, emails, and in-person meetings.
Skills & Requirements
Must-have
Manage customer portfolio
Promote technology adoption
Provide marketing support
Partner with onboarding team
Collaborate with team members
Nice-to-have
Passion for community building
Creative writing skills
Eye for design
Key Requirements
2-3 years of experience
Previous experience in real estate a plus
Previous experience with live or remote training a plus
Previous experience with enterprise technology a plus