You’ll play a key role in delivering high quality service across a diverse portfolio of clients, including those supporting national infrastructure and essential services
Job Summary
You’ll play a key role in delivering high quality service across a diverse portfolio of clients, including those supporting national infrastructure and essential services.
As a Shift Lead in our fast paced command environment, you’ll combine technical expertise with strong leadership, helping to keep mission critical services running smoothly around the clock.
£38,000pa plus 30% shift allowance, 23 days’ holiday rising to 27, paid volunteering day, generous family leave policies, Cycle2Work scheme, pension, life assurance.
Matching Summary
You’ll play a key role in delivering high quality service across a diverse portfolio of clients, including those supporting national infrastructure and essential services.
Salary
Base: £38,000pa; Bonus/Equity: 30% shift allowance; Benefits: 23 days’ holiday rising to 27, paid volunteering day, generous family leave policies, Cycle2Work scheme, pension, life assurance
Skills & Requirements
Must-have
24/7 Network Operations Centre
lead incident responses
monitor network performance
resolve incidents within SLA
manage major incidents
ITIL environments
Nice-to-have
strong collaborative relationships
continuous improvement
exceptional customer experience
adapt to changing demands
Key Requirements
Minimum 5 years UK residency
Eligible for SC Clearance
CCNA or equivalent required
Proven experience leading technical service teams
Proven experience managing third‑party suppliers
ITIL Service Management certification
Work Rights
Minimum 5 years UK residency, Eligible for SC Clearance