Customer Support Officer

APM

Cannington, WA, Australia
Not specified; not specified; benefits include wor...
On-site
Proven experience in de-escalating tense interactions
Familiarity with crms and customer databases
Background in complex call centre or fast-paced retail
APM is seeking a Customer Support Officer for its Cannington, WA location, focusing on delivering exceptional customer experiences. The role requires proven skills in de-escalating customer interactions and navigating complex systems, with an emphasis on teamwork and adaptability

Job Summary

  • You will act as the first point of contact for valued customers, scheduling appointments and resolving queries.
  • The role requires thriving in a fast-paced environment while maintaining composure and professionalism under pressure.
  • Employees enjoy benefits including work-life balance with no weekends, discounted health insurance, and car leasing packages.

Matching Summary

Match Score: 85

APM is seeking a Customer Support Officer for its Cannington, WA location, focusing on delivering exceptional customer experiences. The role requires proven skills in de-escalating customer interactions and navigating complex systems, with an emphasis on teamwork and adaptability.

Salary

Not specified; Not specified; Benefits include worklife balance, additional leave purchase, health insurance, car leasing, parental leave

Skills & Requirements

Must-have

  • Proven experience in de-escalating tense interactions
  • Familiarity with CRMs and customer databases
  • Background in complex call centre or fast-paced retail
  • Experience working with KPIs and performance targets

Nice-to-have

  • Genuine empathy for people
  • Strong problem-solving and critical thinking ability
  • Collaborative team player in multi-site environments
  • Exceptional attention to detail and organisational skills

Key Requirements

  • NDIS Worker Screen Check
  • National Police Check
  • Successful completion of mandatory pre-employment checks

Work Rights

Not specified

Tailored Resume

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