Remote Support Specialist 3 – Magnetic Resonance

Siemens Healthineers

Base: $75,660 - $104,027; bonus/equity: not specif...
Fully remote
8+ years mr system experience
Remote diagnostics and troubleshooting
Siemens remote services proficiency
This role involves providing remote technical support to customers and service engineers servicing Siemens MR equipment

Job Summary

  • This role involves providing remote technical support to customers and service engineers servicing Siemens MR equipment.
  • The position requires using remote diagnostics to troubleshoot issues and following an escalation process to drive solutions.
  • Candidates must be willing to travel internationally to assist with on-site repairs and work the second shift or on-call when necessary.

Matching Summary

This role involves providing remote technical support to customers and service engineers servicing Siemens MR equipment.

Salary

Base: $75,660 - $104,027; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, 401(k), life, disability, PTO

Skills & Requirements

Must-have

  • 8+ years MR system experience
  • Remote diagnostics and troubleshooting
  • Siemens Remote Services proficiency
  • Technical escalation management
  • International travel availability

Nice-to-have

  • Training lower-level employees
  • Strong communication skills
  • Willingness to work second shift
  • On-call availability
  • Customer satisfaction focus

Key Requirements

  • Associates degree or 2 years vocational training
  • More than 8 years MR system experience
  • Ability to troubleshoot remotely using Siemens Remote Services

Work Rights

Not specified

Tailored Resume

Cover Letter