The Director Client Strategic Accounts is responsible for overseeing post-sale client relationship management for Manulife’s Group Benefits outsourced administration services, fostering and maintaining senior sponsor relationships
Job Summary
The Director Client Strategic Accounts is responsible for overseeing post-sale client relationship management for Manulife’s Group Benefits outsourced administration services, fostering and maintaining senior sponsor relationships.
This role leads a team of client-facing professionals who build and execute service strategies tailored to their client portfolio, ensuring smooth execution of events like annual benefits reenrollment.
Manulife offers a flexible environment where well-being and inclusion are prioritized, with opportunities for learning, growth, and participation in incentive programs.
Matching Summary
The Director Client Strategic Accounts is responsible for overseeing post-sale client relationship management for Manulife’s Group Benefits outsourced administration services, fostering and maintaining senior sponsor relationships.
Salary
Base: $108,000.00 CAD - $158,000.00 CAD; Bonus/Equity: Incentive programs and incentive compensation tied to business and individual performance; Benefits: Health, dental, mental health, vision, disability, life insurance, retirement savings plans, paid time off
Skills & Requirements
Must-have
Client relationship management
Team leadership
Strategic account management
Operational strategy development
Client satisfaction
Escalation management
Nice-to-have
Driving efficiencies through digital solutions
Influencing internal partners
Data-driven continuous improvement
Fostering long-term partnerships
Key Requirements
Bachelor’s degree in business administration, Management, or related field
Proven operational management experience
Experience leading client-facing teams
Strong leadership and team-building skills
Excellent strategic planning and problem-solving abilities
Proficiency in financial management and managing key metrics