The role is critical in leading the development and implementation of Group Customer frameworks to elevate customer experience across the organization
Job Summary
The role is critical in leading the development and implementation of Group Customer frameworks to elevate customer experience across the organization.
Responsibilities include defining best-in-class customer journeys that support strategic business goals and reflect aspirational experience standards.
The position requires designing and driving culture-building programmes to foster a customer-centric mindset and embed customer-first behaviours.
Matching Summary
The role is critical in leading the development and implementation of Group Customer frameworks to elevate customer experience across the organization.