The Customer Service Specialist is accountable for delivering an excellent customer service experience through frequent interactions with internal stakeholders and clients
Job Summary
The Customer Service Specialist is accountable for delivering an excellent customer service experience through frequent interactions with internal stakeholders and clients.
Key responsibilities include managing monthly rolling forecasts, coordinating order execution, and providing visibility on incoming wafers and finished goods.
The role requires bridging communication between customers and internal engineering, logistics, sales, and planning teams to ensure accurate order fulfillment.
Matching Summary
The Customer Service Specialist is accountable for delivering an excellent customer service experience through frequent interactions with internal stakeholders and clients.
Skills & Requirements
Must-have
2 to 5 years OSAT or Semiconductor experience
Coordinate customer order planning and execution
Provide WIP status and shipment plans
Nice-to-have
Strong analysis and problem-solving skills
Ability to work under pressure in dynamic environment
Experience hosting customer visits and QBR meetings
Key Requirements
Degree in Engineering, Business Administration, Marketing Management or similar
2 to 5 years of work experience in OSAT or Semiconductor Industry