Base: $19.90 - $21.90 usd ph; bonus/equity: not sp...
On-site
Proven customer service leadership experience
Front-line team management skills
Billing issue resolution expertise
The role focuses on creating loyal, lifelong fans by delivering best-in-class service and resolving member concerns promptly
Job Summary
The role focuses on creating loyal, lifelong fans by delivering best-in-class service and resolving member concerns promptly.
The Member Experience Manager partners with department managers to train, motivate, and develop the front desk staff while ensuring facility standards are met.
Employees receive benefits including free membership for themselves and a family member, daily pay options, and comprehensive health coverage.
Matching Summary
The role focuses on creating loyal, lifelong fans by delivering best-in-class service and resolving member concerns promptly.
Salary
Base: $19.90 - $21.90 USD per hour; Bonus/Equity: Not specified; Benefits: Free membership, health/dental/vision, 401(k) matching, daily pay
Skills & Requirements
Must-have
Proven customer service leadership experience
Front-line team management skills
Billing issue resolution expertise
Member retention strategy execution
Facility cleanliness and safety oversight
Nice-to-have
Fitness industry operational knowledge
Social media reputation management
Empathetic problem-solving mindset
Fast-paced environment adaptability
Team motivation and development focus
Key Requirements
Must obtain CPR certification within 30 days
Must attend EōS Ethos and Customer Service Training within 30 days