Senior Customer Success Manager-state & Local Government

Workday

Salt Lake City, UT, USA
Primary location base pyy range: $113,800 usd - $1...
Hybrid (at least 50% in-office or field engagement quarterly)
Customer relationship management
Customer health monitoring
Saas implementation oversight
Workday is seeking a Senior Customer Success Manager for State and Local Government, responsible for enhancing customer relationships and ensuring satisfaction with Workday's SaaS solutions. The ideal candidate will have extensive experience in customer-facing roles, particularly in complex software environments, and a strong background in consulting

Job Summary

  • As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most.
  • Customer Success is a key role to ensure Workday’s customer happiness and success.
  • In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.

Matching Summary

Match Score: 85

Workday is seeking a Senior Customer Success Manager for State and Local Government, responsible for enhancing customer relationships and ensuring satisfaction with Workday's SaaS solutions. The ideal candidate will have extensive experience in customer-facing roles, particularly in complex software environments, and a strong background in consulting.

Salary

Primary Location Base Pay Range: $113,800 USD - $170,800 USD; Additional US Location(s) Base Pay Range: $108,200 USD - $192,200 USD; Bonus/Equity: Role may be eligible for Workday Bonus Plan or commission/bonus, annual refresh stock grants

Skills & Requirements

Must-have

  • Customer relationship management
  • Customer health monitoring
  • SaaS implementation oversight
  • Customer success planning
  • Escalation management

Nice-to-have

  • Sun-drenched optimism and drive
  • Courageous collaborators
  • Curious minds
  • Empathy and shared enthusiasm

Key Requirements

  • 7+ years customer facing services role
  • Issue resolution and escalation management
  • CRM and customer success platforms experience
  • Functional domain expertise with Financials preferred
  • Experience with State & Local Government customer base
  • Customer management in complex software/SaaS

Work Rights

Not specified

Tailored Resume

Cover Letter