Counselor - Loan Resolutions

Texas Dow Employees Credit Union

Not specified (considered as "onsite" due to the nature of the job).
Strong interpersonal communication skills
Experience with microsoft office and excel
Ability to handle difficult member inquiries
Texas Dow Employees Credit Union is seeking a Loan Resolution Counselor to engage members regarding loan delinquencies, establish repayment schedules, and provide customer support. The ideal candidate should possess strong communication and interpersonal skills, with a background in sales or collections preferred

Job Summary

  • The position involves using diverse communication methods including phone, email, and door knocking to contact members regarding loan delinquencies.
  • Employees are responsible for determining a member's ability to pay and establishing effective loan repayment schedules while providing education on the matter.
  • The role requires tracing delinquent members to new addresses using credit bureaus and third-party skip trace vendors.

Matching Summary

Match Score: 75

Texas Dow Employees Credit Union is seeking a Loan Resolution Counselor to engage members regarding loan delinquencies, establish repayment schedules, and provide customer support. The ideal candidate should possess strong communication and interpersonal skills, with a background in sales or collections preferred.

Skills & Requirements

Must-have

  • Strong interpersonal communication skills
  • Experience with Microsoft Office and Excel
  • Ability to handle difficult member inquiries

Nice-to-have

  • Previous sales or collection experience preferred
  • Strategic and creative thinking abilities
  • Effective time management capabilities

Key Requirements

  • High school diploma or equivalent mix of education and experience
  • Previous sales or collection experience preferred

Work Rights

Not specified

Tailored Resume

Cover Letter