Quality Analyst

acquire.ai

Base: not specified; bonus/equity: not specified; ...
Not specified (assumed hybrid/remote based on typical bpo roles).
Monitor voice and non-voice agent interactions
Conduct end-to-end quality evaluations
Provide accurate performance feedback and coaching
Acquire.ai is seeking a Quality Analyst to join their award-winning global outsourcing team, focusing on ensuring high standards in customer-agent interactions. The role involves monitoring, coaching, and collaborating with internal teams to foster quality improvements

Job Summary

  • The QA Specialist plays a crucial role in ensuring all agent-customer interactions meet high standards of customer satisfaction through end-to-end monitoring.
  • Employees enjoy unique benefits including 14 months of pay, HMO coverage for family, and yearly kick-off parties with major giveaways like cars.
  • The company fosters a vibrant environment where innovation and teamwork come together to support exciting missions globally.

Matching Summary

Match Score: 85

Acquire.ai is seeking a Quality Analyst to join their award-winning global outsourcing team, focusing on ensuring high standards in customer-agent interactions. The role involves monitoring, coaching, and collaborating with internal teams to foster quality improvements.

Salary

Base: Not specified; Bonus/Equity: Not specified; Benefits: 14 months of pay; HMO coverage; Yearly Kick Off Parties

Skills & Requirements

Must-have

  • Monitor voice and non-voice agent interactions
  • Conduct end-to-end quality evaluations
  • Provide accurate performance feedback and coaching

Nice-to-have

  • Strong analytical skills to spot improvement areas
  • Ability to collaborate with Operations and Training teams
  • Passion for creating impact and positive energy

Key Requirements

  • Analytical skills to assess interactions
  • Attention to detail for compliance
  • Clear communication for feedback delivery

Work Rights

Not specified

Tailored Resume

Cover Letter