Fashion Support Consultant (italian - Speaking) - On-site In02
Concentrix
Barcelona, Spain
Base: 19,623 euros grosspyear; bonus/equity: up to...
On-site
Italian language proficiency
Advanced english level
Customer care skills
Concentrix is seeking a Fashion Support Consultant fluent in Italian and English for an on-site position in Barcelona. The role involves addressing customer queries about fashion-related products and services, with an emphasis on excellent customer care skills and a proactive approach to problem-solving
Job Summary
Take incoming customer calls and solve users’ demands, logging call details and providing response and resolution within SLA.
Maintain service and product knowledge, escalating potential service issues and complying with administrative duties.
Receive a permanent contract, full-time hours, competitive salary with bonus potential, central Barcelona location, and comprehensive training.
Matching Summary
Match Score: 85
Concentrix is seeking a Fashion Support Consultant fluent in Italian and English for an on-site position in Barcelona. The role involves addressing customer queries about fashion-related products and services, with an emphasis on excellent customer care skills and a proactive approach to problem-solving.
Salary
Base: 19,623 euros gross/year; Bonus/Equity: up to 1,200 euros gross/year; Benefits: Not specified
Skills & Requirements
Must-have
Italian language proficiency
Advanced English level
Customer care skills
Call resolution and escalation
Nice-to-have
Adaptability and communication skills
IT platform knowledge
Key Requirements
Proficient or bilingual in Italian
Advanced level of English
Customer care skills
IT Platform, equipment, and applications knowledge is a plus