Sr Customer Success Manager/customer Success Manager-paradox
Workday
Chicago, IL, USA
Primary location base pyy range: $99,800 usd - $14...
Fully remote
Enterprise saas solutions implementation
Customer success management
Account management
Partner with enterprise and strategic clients to provide exceptional service for onboarding, training, ongoing support, and renewal/expansions
Job Summary
Partner with enterprise and strategic clients to provide exceptional service for onboarding, training, ongoing support, and renewal/expansions.
Collaborate closely with clients to understand their business goals and align AI-powered solutions to help achieve those objectives.
Workday offers a flexible work approach combining in-person and remote work, with at least 50% of time spent in the office or with customers each quarter.
Matching Summary
Partner with enterprise and strategic clients to provide exceptional service for onboarding, training, ongoing support, and renewal/expansions.
Salary
Primary Location Base Pay Range: $99,800 USD - $149,600 USD; Additional US Location(s) Base Pay Range: $90,300 USD - $160,400 USD; Bonus/Equity: Role may be eligible for bonus/commission and stock grants
Skills & Requirements
Must-have
enterprise SaaS solutions implementation
customer success management
account management
product troubleshooting and support
client onboarding and training
Nice-to-have
HR/recruiting software domain expertise
executive relationship building
cross-functional collaboration
sun-drenched optimism and drive
Key Requirements
8+ years customer success or account management experience (Sr. CSM)
5+ years customer success or account management experience (CSM)
8+ years supporting enterprise SaaS solutions (Sr. CSM)
5+ years supporting enterprise SaaS solutions (CSM)
Technical understanding of complex software ecosystems
Experience educating clients on products and providing training
Comfortable working with global, cross-functional teams and clients across time zones