Senior Technical Support Engineer

REWIMET e.V

**
3+ years technical support experience
Bilingual in japanese and english
Experience with workday and salesforce
** REWIMET e.V is seeking a Senior Technical Support Engineer for a hybrid customer-facing role focused on diagnosing and troubleshooting complex software issues. The ideal candidate should have a strong background in technical support for SaaS solutions, possess bilingual fluency in Japanese and English, and be comfortable working in a collaborative environment. **

Job Summary

  • You will diagnose and troubleshoot highly technical software issues.
  • The role involves ensuring outstanding customer experience through strong communication.
  • You will collaborate with multiple stakeholders to deliver acceptable solutions.

Matching Summary

Match Score: 75

** REWIMET e.V is seeking a Senior Technical Support Engineer for a hybrid customer-facing role focused on diagnosing and troubleshooting complex software issues. The ideal candidate should have a strong background in technical support for SaaS solutions, possess bilingual fluency in Japanese and English, and be comfortable working in a collaborative environment. **

Skills & Requirements

Must-have

  • 3+ years technical support experience
  • bilingual in Japanese and English
  • experience with Workday and Salesforce

Nice-to-have

  • strong analytical and problem-solving skills
  • ability to nurture teamwork
  • excellent communication skills

Key Requirements

  • proven ability in providing technical support for SaaS
  • experience with JIRA and Microsoft Office

Work Rights

Not specified

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