Sr Technical Account Manager

Workday

Montreal, QC, Canada
Base: $106,600 - $160,000 cad; bonus/equity: eligi...
Fully remote
7+ years in product support or customer success
5+ years managing complex saas solutions
Fluent french language proficiency
The role involves acting as the primary point of contact for strategic customers while advocating for their needs within internal teams

Job Summary

  • The role involves acting as the primary point of contact for strategic customers while advocating for their needs within internal teams.
  • Candidates must demonstrate deep technical acumen in Workday products including HCM, Payroll, and Financials to ensure system reliability.
  • This position offers a competitive base salary ranging from $106,600 to $160,000 CAD along with eligibility for bonuses and stock grants.

Matching Summary

The role involves acting as the primary point of contact for strategic customers while advocating for their needs within internal teams.

Salary

Base: $106,600 - $160,000 CAD; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package not specified

Skills & Requirements

Must-have

  • 7+ years in product support or customer success
  • 5+ years managing complex SaaS solutions
  • Fluent French language proficiency
  • Experience with Workday HCM Payroll Financials
  • C-level stakeholder engagement experience

Nice-to-have

  • Strong project management and organizational skills
  • Ability to navigate high-stress situations
  • Passion for building customer self-sufficiency
  • Collaborative team player with cross-functional skills
  • Proactive approach to risk avoidance and problem solving

Key Requirements

  • BS or MS in Technical Degree or equivalent experience
  • Minimum 7 years of B2B enterprise software experience
  • Minimum 5 years of SaaS implementation or management experience
  • Fluency in French (Canadian preferred)
  • Experience resolving escalated issues at executive levels

Work Rights

Not specified

Tailored Resume

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