Field Service Engineer

Danaher UK

Istanbul, Turkey
Fully remote
Second- or third-line troubleshooting
Hardware, software, and applications troubleshooting
Customer service experience
This role will provide second- or third-line troubleshooting for customers using available tools and remote diagnostics

Job Summary

  • This role will provide second- or third-line troubleshooting for customers using available tools and remote diagnostics.
  • Key responsibilities include providing first-line troubleshooting on various laboratory platforms and conducting product-related training.
  • The position requires adherence to customer focus strategies to achieve business goals and increase customer satisfaction.

Matching Summary

This role will provide second- or third-line troubleshooting for customers using available tools and remote diagnostics.

Skills & Requirements

Must-have

  • Second- or third-line troubleshooting
  • Hardware, software, and applications troubleshooting
  • Customer service experience
  • Remote diagnostics
  • Service CRM and systems housekeeping

Nice-to-have

  • Personal accountability and ownership
  • Enthusiastic approach to customer service
  • Continuous value addition
  • Achieve first time fixes

Key Requirements

  • Bachelor's/associate degree or 3 years technical role experience
  • Upper Intermediate (B1) English Level

Work Rights

Not specified

Tailored Resume

Cover Letter