Fully remote (with flexibility for in-office collaboration as needed)
7+ years technical support experience
5+ years customer support or consulting
Erp system performance expertise
Workday is seeking a Senior Production Readiness Manager to join their proactive customer support team, focusing on ensuring successful deployment and performance of their products. The ideal candidate should have extensive technical expertise, project management skills, and a passion for customer relations to drive issues to resolution during high-stakes deployments
Job Summary
The role serves as the voice of the customer, ensuring successful performance testing and transition to production for large deployments.
Candidates must possess deep technical competence in Workday products and the ability to influence senior leadership to resolve issues.
This position requires a proactive approach to managing high-volume business-critical activities while coordinating with internal teams to meet project deliverables.
Matching Summary
Match Score: 85
Workday is seeking a Senior Production Readiness Manager to join their proactive customer support team, focusing on ensuring successful deployment and performance of their products. The ideal candidate should have extensive technical expertise, project management skills, and a passion for customer relations to drive issues to resolution during high-stakes deployments.