Customer Service Representative

Concentrix

Hyderabad, India
Inbound and outbound calls
Internet customer interaction
Product and service support
The Customer Service Representative interfaces with customers via inbound calls, outbound calls, or through the Internet, providing support and resolving routine problems regarding client products or services

Job Summary

  • The Customer Service Representative interfaces with customers via inbound calls, outbound calls, or through the Internet, providing support and resolving routine problems regarding client products or services.
  • Essential functions include ensuring service meets contractual KPIs, clarifying customer requirements, listening attentively, greeting customers courteously, and maintaining basic product knowledge.
  • The role requires participation in activities to improve customer satisfaction and business performance, offering additional products/services, and tracking information in a call database.

Matching Summary

The Customer Service Representative interfaces with customers via inbound calls, outbound calls, or through the Internet, providing support and resolving routine problems regarding client products or services.

Skills & Requirements

Must-have

  • Inbound and outbound calls
  • Internet customer interaction
  • Product and service support
  • Key Performance Indicator adherence
  • Customer satisfaction focus

Nice-to-have

  • Demonstrate empathy
  • Build rapport with customer
  • Courteous and professional manner
  • Adapt to changes quickly
  • Work independently and as a team

Key Requirements

  • 0 to 3 years of relevant experience
  • Graduate / Undergraduate degree
  • Strong computer navigation skills
  • Ability to communicate verbally and written
  • Ability to rotate shifts

Work Rights

Not specified

Tailored Resume

Cover Letter