Senior Specialist- Default Escalationss

Keyslibraries

Brooklyn, Ohio, US
Base: $20.67 - $31.25 ph; bonus/equity: incentive ...
Hybrid
Default collections and recovery expertise
Customer service and de-escalation skills
Knowledge of banking policies and regulations
A Default Escalations Senior Specialist is responsible for supporting the Default Collections and Recovery Teams in high-level research, industry knowledge and first-line manager calls

Job Summary

  • A Default Escalations Senior Specialist is responsible for supporting the Default Collections and Recovery Teams in high-level research, industry knowledge and first-line manager calls.
  • This position offers a hybrid work model with training fully on-site and regular hours requiring in-office presence two days per week plus one late shift weekly.
  • Compensation includes a base hourly rate ranging from $20.67 to $31.25 plus incentive compensation and eligibility for a comprehensive benefits package.

Matching Summary

A Default Escalations Senior Specialist is responsible for supporting the Default Collections and Recovery Teams in high-level research, industry knowledge and first-line manager calls.

Salary

Base: $20.67 - $31.25 per hour; Bonus/Equity: Incentive compensation including production, commission, and/or discretionary incentives; Benefits: Eligible for benefits package

Skills & Requirements

Must-have

  • Default collections and recovery expertise
  • Customer service and de-escalation skills
  • Knowledge of banking policies and regulations
  • Ability to negotiate payment arrangements
  • Proficient in Microsoft Office applications
  • Experience with multiple computer servicing systems

Nice-to-have

  • Strong interpersonal and teamwork skills
  • Open-minded and adaptable to change
  • Commitment to continuous improvement
  • Analytical and problem solving abilities

Key Requirements

  • High school diploma or equivalent
  • Minimum 2 years client-facing experience
  • Proven verbal and written communication skills
  • Demonstrated leadership and customer service skills
  • Experience in default or financial institution environment preferred
  • Ability to read and interpret legal documents preferred

Work Rights

Not specified

Tailored Resume

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