Bilingual Customer Support Associate

Techtronic Industries Co. Ltd.

Anderson, SC, US
Competitive wages; not specified; comprehensive be...
Not specified
Bilingual in english and spanish
High school education or equivalent
Minimum one year call center experience
Techtronic Industries Co. Ltd. is seeking a Bilingual Customer Support Associate for its Anderson, SC location. The role requires fluency in English and Spanish, along with a background in customer service, to assist customers with inquiries and warranty issues

Job Summary

  • The role involves responding to consumer and distributor calls regarding company policies and procedures while verifying warranty coverage.
  • Candidates must be able to professionally handle high-stress situations and irate callers to satisfy consumers with minimal management intervention.
  • Techtronic Industries offers competitive wages, a comprehensive benefits package including tuition assistance and 401(k), and opportunities for growth.

Matching Summary

Match Score: 85

Techtronic Industries Co. Ltd. is seeking a Bilingual Customer Support Associate for its Anderson, SC location. The role requires fluency in English and Spanish, along with a background in customer service, to assist customers with inquiries and warranty issues.

Salary

Competitive wages; Not specified; Comprehensive benefits package including medical/dental/vision, vacation, holidays, and tuition assistance

Skills & Requirements

Must-have

  • Bilingual in English and Spanish
  • High School Education or equivalent
  • Minimum one year call center experience
  • Excellent verbal communication skills
  • Ability to handle irate callers

Nice-to-have

  • Proficient with Microsoft Word and Excel
  • Access database knowledge
  • Flexible approach to policy enforcement
  • Strong problem-solving abilities

Key Requirements

  • Bilingual proficiency (English & Spanish)
  • High school diploma or equivalent
  • One year of inbound call center experience

Work Rights

Not specified

Tailored Resume

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