Product Adoption Strategy, Manager (platform)

Salesforce

Not specified; not specified; benefits include tim...
Not specified (potentially hybrid or flexible based on company culture)
8+ years in management consulting or strategy
B2b service/support operations experience
Strategic problem solving with measurable outcomes
Salesforce is seeking a Product Adoption Strategy Manager to enhance platform adoption through research, data analysis, and strategic recommendations. The ideal candidate will possess extensive experience in management consulting or customer success, focusing on B2B services, and will be responsible for driving adoption strategies and improving customer outcomes

Job Summary

  • This role acts as the bridge between product innovation and customer realization by investigating why customers struggle and codifying insights into scalable programs.
  • The position requires evolving platform adoption paths by analyzing usage patterns to identify feature combinations that drive high retention and agent productivity.
  • Joining Salesforce offers the opportunity to shape how leading companies transform their customer service while leveraging AI agents to accelerate impact.

Matching Summary

Match Score: 85

Salesforce is seeking a Product Adoption Strategy Manager to enhance platform adoption through research, data analysis, and strategic recommendations. The ideal candidate will possess extensive experience in management consulting or customer success, focusing on B2B services, and will be responsible for driving adoption strategies and improving customer outcomes.

Salary

Not specified; Not specified; Benefits include time off, medical, dental, vision, mental health support, paid parental leave, life insurance, disability insurance, 401(k), and employee stock purchasing program

Skills & Requirements

Must-have

  • 8+ years in Management Consulting or Strategy
  • B2B Service/Support operations experience
  • Strategic problem solving with measurable outcomes
  • Platform operations fluency and metrics understanding
  • Data-driven mindset with SQL/Tableau proficiency

Nice-to-have

  • MBA or advanced degree in business or analytics
  • Experience with Platform impacts to Sales/Service clouds
  • Passion for innovation and future of customer success
  • Curiosity and empathy for frustrated users
  • Ability to interview admins and business users

Key Requirements

  • 8+ years in Management Consulting, Strategy, or Customer Success
  • Focus on B2B Service/Support operations
  • Proficiency in data visualization tools like Tableau
  • Experience breaking down complex technical products into maturity models

Work Rights

Not specified

Tailored Resume

Cover Letter