Base: $64,680.00pyear to $113,220.00pyear; bonus/e...
Not specified
Manage multiple customer engagements
Data-driven mindset for retention
Strong organizational skills required
UPS is seeking a Signature Customer Success Account Manager in Lindenwold, NJ, to manage a portfolio of smaller customers, focusing on driving satisfaction and retention. The role entails overseeing customer inquiries, enhancing value, and facilitating upsell opportunities while ensuring efficient customer engagement
Job Summary
The role focuses on driving customer satisfaction and retention at scale by leveraging dashboards and reporting.
Employees will serve as the primary point of contact, handling routine inquiries while escalating complex issues to operations teams.
The position offers a comprehensive benefits package including medical coverage, 401(k) retirement program, and paid time off.
Matching Summary
Match Score: 75
UPS is seeking a Signature Customer Success Account Manager in Lindenwold, NJ, to manage a portfolio of smaller customers, focusing on driving satisfaction and retention. The role entails overseeing customer inquiries, enhancing value, and facilitating upsell opportunities while ensuring efficient customer engagement.
Salary
Base: $64,680.00/year to $113,220.00/year; Bonus/Equity: Eligible for sales incentive plan and annual management incentive plan; Benefits: Medical, dental, vision, 401(k), and paid leave included
Skills & Requirements
Must-have
Manage multiple customer engagements
Data-driven mindset for retention
Strong organizational skills required
Nice-to-have
SMB account management experience
Proactive value creation strategies
Excellent written communication skills
Key Requirements
0–4 years in customer success or support roles
Must be a U.S. Citizen or National
Alien lawfully admitted for permanent residence
Work Rights
Must have US citizenship, PR, or work authorization