Customer Support Analyst

Visionfund

Hybrid
Itil v4 certification required
Windows 11 and macos desktop support
Level 1 and level 2 it help desk experience
The organization is a global humanitarian group with 75 years of experience helping vulnerable children overcome poverty

Job Summary

  • The organization is a global humanitarian group with 75 years of experience helping vulnerable children overcome poverty.
  • This role serves as the first point of contact for IT support, resolving Level 1 and 2 issues while documenting solutions for future reference.
  • Candidates must possess strong diagnostic skills to troubleshoot hardware and software across Windows, Mac, Android, and iOS platforms.

Matching Summary

The organization is a global humanitarian group with 75 years of experience helping vulnerable children overcome poverty.

Skills & Requirements

Must-have

  • ITIL v4 Certification required
  • Windows 11 and macOS desktop support
  • Level 1 and Level 2 IT help desk experience
  • 5 years minimum experience in similar role
  • Proficiency with MS Office and Teams

Nice-to-have

  • Strong customer service orientation
  • Ability to explain technical concepts to non-technical users
  • Experience with Power Platform and SharePoint Online
  • Collaborative team player in fast-paced environment

Key Requirements

  • Bachelor's degree in Computer Science or related field
  • ITIL v4 Certification (Mandatory)
  • Minimum 5 years of relevant IT support experience
  • Local applicants only

Work Rights

Local Applicants Only

Tailored Resume

Cover Letter