Not specified (assumed in-person due to the nature of the role).
Answer calls and emails promptly
Schedule appointments based on needs
Update client and patient records accurately
Genoaanimalhospital is seeking a Customer Service Lead to enhance client interactions and streamline operational processes within their veterinary practice. The role emphasizes strong communication, empathy, and organizational skills while supervising the Client Service Representative team
Job Summary
The Client Service Representative is vital in consistently delivering an exceptional client experience as the first and last point of contact.
Key responsibilities include managing appointments, triaging inquiries, processing billing, and supervising Customer Service Representative staff.
The company offers tailored development programs, competitive pay, performance bonuses, and comprehensive health benefits for full-time employees.
Matching Summary
Match Score: 85
Genoaanimalhospital is seeking a Customer Service Lead to enhance client interactions and streamline operational processes within their veterinary practice. The role emphasizes strong communication, empathy, and organizational skills while supervising the Client Service Representative team.
Salary
Competitive pay; Performance bonuses available; Not specified
Skills & Requirements
Must-have
Answer calls and emails promptly
Schedule appointments based on needs
Update client and patient records accurately
Process billing transactions efficiently
Supervise and lead CSR staff
Nice-to-have
Prior customer service experience in veterinary setting
Strong desire to provide compassionate service
Ability to handle multiple tasks in fast pace
Empathy when dealing with upset clients
Key Requirements
High school diploma or equivalent work experience required
Prior customer service experience preferably in veterinary or healthcare setting
Basic proficiency with scheduling software and online platforms