Reservations Agent

Pullman & Mercure Melbourne Albert Park

Melbourne, Australia
Not specified; not specified; benefits: exclusive ...
On-site
Experience in reservations environment
Strong knowledge of computer systems
Competent knowledge of opera cloud pms
The role involves managing all reservation enquiries promptly while maximizing revenue through effective upselling and adherence to rate structures

Job Summary

  • The role involves managing all reservation enquiries promptly while maximizing revenue through effective upselling and adherence to rate structures.
  • Employees will deliver professional, friendly, and knowledgeable service to internal and external guests using accurate call handling and system input.
  • The company offers exclusive Accor discounts, global benefits including accommodation and food & beverage discounts, and access to career development opportunities.

Matching Summary

The role involves managing all reservation enquiries promptly while maximizing revenue through effective upselling and adherence to rate structures.

Salary

Not specified; Not specified; Benefits: Exclusive Accor discounts, global accommodation and F&B discounts, employee assistance program, discounted car park

Skills & Requirements

Must-have

  • Experience in reservations environment
  • Strong knowledge of computer systems
  • Competent knowledge of OPERA Cloud PMS

Nice-to-have

  • Customer service experience in hotel
  • Upselling advantageous skills
  • Diverse and inclusive workplace values

Key Requirements

  • Australian working rights required
  • No sponsorship provided
  • Experience in similar reservations environment

Work Rights

Must have Australian working rights

Tailored Resume

Cover Letter