Digital Cx And Insights Manager

Telia Company

Monthly: 3,700 - 4,400 eur before tax; bonus: perf...
Customer journey insights ownership
Digital analytics and reporting
Stakeholder coordination skills
This role focuses on turning customer signals into better journeys and smarter business decisions across digital channels

Job Summary

  • This role focuses on turning customer signals into better journeys and smarter business decisions across digital channels.
  • You will own the setup of CX listening mechanisms and analyze feedback to drive actionable improvements for CSAT and sales.
  • Telia offers a comprehensive benefits package including health insurance, pension plans, workation opportunities, and performance-based bonuses.

Matching Summary

This role focuses on turning customer signals into better journeys and smarter business decisions across digital channels.

Salary

Monthly: 3,700 - 4,400 EUR before tax; Bonus: Performance and company results based; Benefits: Health insurance, pension, workation, extra vacation days

Skills & Requirements

Must-have

  • Customer journey insights ownership
  • Digital analytics and reporting
  • Stakeholder coordination skills
  • Feedback mechanism setup
  • Pain point identification

Nice-to-have

  • Experience with Medallia GA4 Qlik
  • Fluency in English and Lithuanian
  • Proactive and curious mindset
  • Commercial project participation

Key Requirements

  • Experience in customer insights or digital analytics
  • Strong communication and stakeholder coordination
  • Fluency in English and Lithuanian

Work Rights

Not specified

Tailored Resume

Cover Letter